© 2015-2019 by The Wax Specialists

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Studio Policies

 

 

Booking a Reservation

When booking a reservation, all guests are required to keep a valid credit card on file.  Please carefully read all Policies below.

 

Arriving Late

If a guest arrives more than 7 minutes late to a reservation, we will do our best to complete any/all services booked, however, the guest will be charged the full price for all services booked whether all/any services were completed or not.  Credit card charges for late guests will not include any discounted or promotional pricing.  We will always try to accommodate each guest, but we are very respectful of the time of all of our guests and Estheticians.

 

Cancelling a Reservation

When cancelling a reservation, we require 24 hours notice to be given prior to the booked reservation to guarantee that the guest will not be charged the full price of any/all services booked.  If less than 24 hours prior notice is given, we will charge the credit card on file for the entire amount of all service(s) booked and will not include any discounted or promotional pricing.

 

Rescheduling a Reservation

When rescheduling a reservation, we require 24 hours notice to be given prior to the booked reservation to guarantee that the guest will not be charged the full price of any/all services booked.  If less than 24 hours prior notice is given, we will charge the credit card on file for the entire amount of all services booked.

 

No Call/No Show

A no call/no show is defined as a guest not showing up for their reservation, and not calling us to inform us that they would not be able to make it to the scheduled reservation time.  In this case, we will charge the credit card on file for the entire amount of all services booked.

Men's Services

At this time, all MEN'S services MUST be booked with our Estheticians "Laura" or "Eva".  Men's Services booked with any other Esthetician will result in cancellation of your reservation.

Children and Guests

There are only 2 adults over the age of 18 years old allowed in the room while a service is in session; the GUEST and the ESTHETICIAN rendering the service.  If you are a minor child under the age of 18 years old, you may have your parent or guardian present in the treatment room during the service.  Please, as much as we love children, we ask that all of our guests either bring a sitter with them so that their children may be supervised during a service outside of the treatment room, or leave the kiddies at home.

Service Series "Packages"

If a guest purchases a "package(s)", or a series of services, whether paid in full or partial payment has been made, no refunds/exchanges/account credits will be issued after the first service within the "package(s)" has been rendered.  The guest can, however, transfer the "package(s)" to another guest of their choosing for their use.

By booking a reservation over the phone, in person, or online, each guest agrees that they have read and fully understand all Studio Policies named by The Wax Specialists.